Last updated July 19, 2026
Once a credit has been used for a generation, it's non-refundable — the underlying AI generation cost has already been incurred, whether or not you're happy with the result. If a generation genuinely failed on our end (for example, it got stuck and never completed), you won't have been charged a credit for it in the first place — credits are only deducted on a successful generation.
Cancelling a subscription stops future billing immediately. We don't provide a prorated refund for the remainder of a billing cycle already paid for, but any credits already in your balance — including from that cycle — stay yours to use.
Message us on X with your account email and the purchase you'd like refunded. Approved refunds are processed through Polar and automatically reverse the corresponding credits from your balance.